Service Advisor

Morrie’s 394 Hyundai; Grand Ledge (MI); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

HSA and Copay plans

Dental and vision coverage

PTO 2 weeks

Life insurance

AD&D and disability

Flexible spending plans

Job summary

Morries Grand Ledge Ford Lincoln in Grand Ledge, MI is seeking aFull Time Service Advisor to greet customers, document issues, and coordinate repairs. You will inspect vehicles, communicate timelines, and provide maintenance guidance per OEM specs while supporting the service team.

Applicants should showcase strong problem-solving, clear communication, and organization; CDK experience is a plus. This role offers comprehensive benefits and a stability-focused environment.

Qualifications

• Demonstrated problem-solving abilities and customer service skills.
• Strong communication, both verbal and written, with customers.
• Professional appearance and clear, courteous interactions.
• Excellent organizational and time-management capabilities.

Responsibilities

• Greet customers, listen to problem descriptions, and collect vehicle information.
• Inspect vehicles for bodywork and inform customer if work is needed.
• Obtain customer agreement on repairs; estimate costs and timelines.
• Advise customers on car care and maintenance per manufacturer specs.
• Handle minor customer complaints and follow up on repairs.
• Monitor progress of repair orders and inform customers of changes to estimates or timelines.
• Answer telephone inquiries and return messages promptly.
• Deliver vehicles to customers and explain charges and coverage.
• Refer leads to sales and assist the service manager as needed.
• Follow safety procedures to minimize exposure to fumes and chemicals.

Skills

Problem solving

Verbal and written communication

Professional presentation

Organizational skills

Tools

CDK experience

Job description

Job Details

Job Location: Morries Grand Ledge Ford Lincoln - Grand Ledge, MI, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Automotive

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.