Automotive Service Advisor

FINDLAY TOYOTA; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Medical

Dental and Vision insurance

401K with matching

5 day work week

Job summary

FINDLAY TOYOTA in Las Vegas seeks a Service Advisor to provide exceptional customer experiences in a high-demand service drive. Candidates should have a strong automotive background and excellent customer service skills.

The position involves overseeing service operations, ensuring effective communication, and managing technician schedules. We offer a great working environment with comprehensive benefits including paid training, 401K matching, and health insurance.

Qualifications

• Dealership experience is preferred.
• Valid in-state driver's license required.
• Experience in retail automotive sales or service drive is a plus.

Responsibilities

• Oversee flow of Drive Lane and ensure effective customer service.
• Take ownership of customer's experience with additional assignments.
• Provide concierge support for all owner inquiries.
• Ensure daily technicians' time inventory is sold to service customers.
• Efficiently distribute work between technicians.

Skills

Organized and friendly personality

Knowledge of dealership drive lane

Ability to manage others

Tools

CDK

AutoLive

Job description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.

As a Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall are encouraged to apply!

Benefits

• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations
• Medical
• Dental and Vision insurance
• 401K with matching
• 5 day work week

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Dealership experience is preferred
• Knowledge of dealership drive lane
• Demonstrated ability to manage others
• Valid in-state driver's license
• CDK and AutoLive experience a plus