Service Advisor

L0418 Suburban Cadillac of Plymouth; Plymouth (MI); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental & Vision

Paid holidays

Disability coverage

Life insurance

401(k) plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Resumo da oferta

Suburban Plymouth Cadillac in Plymouth, MI, seeks an experienced Service Advisor to guide customers from check-in to repair completion, coordinating with technicians and service writers to ensure accurate, timely repairs.

You will verify warranty coverage, prepare estimates, and communicate clearly about costs, timelines, and next steps, while building lasting relationships through friendly, professional service.

Qualificações

• Proven experience as a Service Writer or Service Advisor.
• Valid driver's license and clean driving record.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Initiate service and repair orders based on customer concerns.
• Verify warranty and service contract coverage.
• Build accurate repair estimates including labor, parts, and deductibles.
• Communicate service needs clearly to customers and technicians.
• Keep customers informed on status, costs, and timelines.
• Promote current service specials and build long-term relationships.

Conhecimentos

Customer service

Communication

Multitasking

Attention to detail

Warranty knowledge

Driver's license

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Dealership: L0418 Suburban Cadillac of Plymouth Experienced Service Advisor Wanted at Suburban Plymouth Cadillac

Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban Plymouth Cadillac is the store for you! We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.

What You’ll Do:

As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

• Initiate service and repair orders based on customer concerns and vehicle performance
• Verify warranty and service contract coverage
• Build accurate repair estimates including labor, parts, and deductibles
• Communicate service needs clearly to both customers and technicians
• Keep customers informed throughout the repair process—status, costs, and service timelines
• Administer manufacturer warranties for eligible repairs
• Maintain detailed and up-to-date customer records
• Promote current service specials and build long-term customer relationships

What You Bring:

• Proven experience as a Service Writer or Service Advisor
• Background as an automotive technician is a plus
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Solid understanding of automotive systems and repair terminology
• Valid driver's license and clean driving record

Why Join Us?

Work with a professional and supportive service team

Access ongoing training, career development, and advancement opportunities

Competitive pay and benefits package

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and d Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!