Service Administrator

L0718 Audi Oxnard; Oxnard (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Holidays & PTO

Disability Insurance

Life Insurance

401(k) Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Discounts

Wellness Programs

Job summary

Lithia & Driveway in Oxnard, CA is seeking a Service Administrator to schedule service appointments by phone, email, and in person, welcome clients to the Service Area, and coordinate with advisors to ensure smooth visits.

The role requires strong communication, two years of administrative experience and an ability to work a flexible schedule including evenings and weekends. Lithia offers comprehensive benefits and growth opportunities.

Qualifications

• Administrative Experience, 2+ years
• Automotive Service Experience, 1+ years
• Excellent communication
• Acceptable driving record and a valid driver's license

Responsibilities

• Schedules appointments for service via telephone, e-mail and in person
• Welcome clients when they arrive in the Service Area
• Determine the nature of visit and escort the client to the appropriate department/area
• Inform and introduce the client to the Advisor and explain the nature of the visit
• Maintain a consistent level of communication with Service Advisors to coordinate availability
• Provide information to store personnel regarding client needs and expectations
• Provide administrative support to the staff when necessary
• Prepare warranty repair orders with accuracy and compliance
• Process warranty claims in a timely manner
• Return improperly completed repair orders for correction
• Enter labor operation codes and other data on the repair orders
• Book technicians for hours earned
• Up-flag and back-flag as appropriate
• Check repair orders against service history to avoid duplicates
• Review and process returned/rejected/adjusted warranty claims
• Contact warranty claims representative for authorization
• Maintain records of all claims and statuses
• Establish and maintain relationships with manufacturers and aftermarket companies
• Prepare loaner agreements and monitor loaner fleet
• Monitor EZ-pass violations and vehicle damage
• Work with sales managers on fleet entries/removals
• Other duties as assigned

Job description

Dealership: L0718 Audi Oxnard DCH Audi of Oxnard

Hiring: Service Administrator

Pay: $17.00 Hourly

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Schedules appointments for service via telephone, e-mail and in person
• Welcome clients when they arrive in the Service Area.
• Determine the nature of visit and escort the client to the appropriate department/area.
• Inform and introduce the client to the Advisor and explain the nature of the visit.
• Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
• Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
• Provide administrative support to the staff when necessary.
• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.
• Process warranty claims in a timely manner, as the repair orders are closed.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed.
• Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Review and process returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
• Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.
• Establish and maintain positive and productive relationships with the manufacturer's representatives and the representative of any approved aftermarket company with which the dealership conducts business.
• Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance
• Responsible for monitoring EZ-pass violations and damage to vehicles
• Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet.
• Other duties as assigned.

What You'll Bring

• Administrative Experience, 2+ years
• Automotive Service Experience, 1+ years
• Excellent communication
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

The average pay rate for this position is $17.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!