Service Advisor

Nissan & Mazda of Elk Grove; Elk Grove (CA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental insurance

401k retirement plan

Paid vacation

Paid holidays

Life insurance

Job summary

Nissan of Elk Grove is seeking a Service Advisor to be the primary liaison between customers and the service department, delivering outstanding ownership experiences. You will build long-term relationships, understand vehicle needs, and help ensure accurate repairs and service recommendations guiding customers throughout the process.

The ideal candidate will have strong communication skills, a customer-first mindset, and a professional appearance.

Qualifications

• Previous Automotive Service Advisor experience is preferred but not mandatory.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust.
• Excellent organizational and time-management skills.
• Basic computer proficiency.
• Valid Driver’s License and acceptable driving record as required.
• Professional appearance and attitude.

Responsibilities

• Greet customers professionally and promptly.
• Listen to concerns and accurately document repair needs.
• Prepare repair orders and service estimates.
• Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations.
• Communicate repair progress and updates throughout the service.
• Coordinate with technicians to ensure timely and accurate repairs.
• Review completed repairs and invoices with customers.
• Maintain accurate documentation and service records.

Skills

Automotive service

Customer service

Communication skills

Rapport building

Organizational skills

Time management

Computer proficiency

Driver's license

Professional appearance

Job description

Service Advisor | Nissan of Elk Grove Drive Family First | $75,000-$125,000 + Performance Bonus

Are you passionate about delivering exceptional customer service and helping our community keep their vehicles running safely? At Nissan of Elk Grove, that’s exactly our mission and we are seeking to add a customer focused, integral, and problem-solving Service Advisor to the team!

Compensation and Benefits:

Compensation: Our Service Advisors are paid an estimated annual income of $75,000-$125,000 through a base plus performance-based commission. Actual earnings will vary based on experience, productivity, customer satisfaction, and individual performance. Benefits: Health, Dental, Vision, and supplemental insurance options. We also offer 401k retirement plans with annual company contributions, paid vacation and holidays, and company paid life insurance.

What we’re looking for:

As a Service Advisor, you’ll serve as the primary point of contact between our customers and the service department. You’ll help create outstanding ownership experiences for our customers while building long-term relationships, and understanding their vehicle needs. The right individual should have:

• Previous Automotive Service Advisor experience (preferred but not mandatory)
• Strong customer service and communication skills
• Ability to build rapport and establish trust
• Excellent organizational and time-management skills
• Basic computer proficiency
• Valid Driver’s License and acceptable driving record as required for the position to handle
• company and customer vehicles
• Professional appearance and attitude

What you’ll do:

Being the first point of contact for our service customers, being able to understand and communicate their vehicle concerns is key and with that, assisting with their needs is the number one priority. To do that, your responsibilities are as follows:

• Greet customers professionally and promptly
• Listen to concerns and accurately document repair needs
• Prepare repair orders and service estimates
• Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations
• Communicate repair progress and updates throughout the service
• Coordinate with technicians to ensure timely and accurate repairs
• Review completed repairs and invoices with customers
• Maintain accurate documentation and service records

Who We Are:

Nissan of Elk Grove is a proud part of Drive Family First, where we believe the road to success starts with people, not pressure. We're a family-owned organization built on trust, integrity, and a commitment to serving our employees, customers, and community. Our team members are supported, valued, and empowered to build rewarding careers. Our core values determine how we show up every day for our customers and each other. This is how we DRIVE:

• Drive with Tenacity: We stay committed, work hard, and show grit, especially when challenges arise.
• Respect Others First: We put others before ourselves, with care, reliability, and humility.
• Integrity Always: We do the right thing, even when no one's watching, and follow through on our word.
• Value a Winning Spirit: We show up with pride and positivity, bringing excellence to every interaction.
• Earn Trust by Being Genuine: We're open, fair, and honest. We show up authentically with heart, not ego.

Why Join Nissan of Elk Grove?

We know our success starts with our people. That's why we invest in training, support career growth, and foster a workplace culture built on respect, teamwork, and family values. If you're looking for a company where your contributions matter and your career can grow, we'd love to meet you. If you need reasonable accommodation to participate in the application or interview process, please contact us to discuss your accommodation needs. Drive Family First is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by applicable federal, state, or local law. Drive Family First will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Applicants do not need to disclose criminal history or participate in a background check until a conditional job offer has been made.