Service Advisor

Lithia & Driveway; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Elk Grove Ford in Elk Grove, CA is seeking a Service Advisor to greet customers promptly, document concerns, and translate them into repair orders, ensuring a smooth service experience.

You will communicate recommended services and timelines, provide status updates, and coordinate with technicians to ensure quality work. Spanish-speaking candidates are encouraged to apply, with bilingual communication skills considered a plus.

Qualifications

• 2+ years of Service Advisor experience.
• Spanish-speaking candidates are encouraged to apply; bilingual communication skills are a plus.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor experience

Bilingual capability

Automotive systems knowledge

Sales & customer satisfaction

Communication (in person/phone/email)

Education

High School diploma or equivalent

Job description

Dealership:L0547 Elk Grove FordElk Grove FordNow Hiring: Service AdvisorPay: $64,500 - $161,800 AnnuallySchedule: Full TimeDepartment Hours: Monday - Friday: 7:00am - 6:00pm, and Saturday: 8:00am - 5:00pmWhy Join Our Team?At Elk Grove Ford, we're committed to creating an environment where accomplished individuals can build a rewarding career. Join a respected dealership with established customer relationships, ongoing training opportunities, performance-driven earning potential, and a team-focused culture where your skills are valued.What You'll DoGreet customers promptly and build trust from the first interactionDocument customer concerns and translate them into repair ordersCommunicate recommended services and maintenanceProvide regular updates on repair status and timelinesCoordinate with technicians to ensure quality work completionEnsure every customer interaction reflects high-quality service and customer satisfaction.What You'll Bring2+ years of Service Advisor experienceSpanish-speaking candidates are encouraged to apply. Bilingual communication skills are a plus!Knowledge of automotive systems and maintenance servicesExperience meeting sales and customer satisfaction goalsRespond promptly to customer questions in person, by phone, and by email.Follow up with customers to support the service process.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500.00 - $161,800.00.This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.