Service Advisor

Motor Truck Equipment Co; Dunmore (Lackawanna County); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Résumé du poste

Motor Truck Equipment Co. seeks a Service Advisor to be the primary liaison between customers and the Service Department. You will document service needs, communicate estimates, and coordinate with technicians to keep work on schedule.

Candidates with prior medium/heavy duty truck service or automotive advisor experience are highly desirable; CDL is a plus. You will contribute to customer retention and service revenue in a fast-paced, team-focused environment.

Qualifications

• Demonstrated customer service skills.
• Excellent verbal and written communications skills.
• Enthusiastic and positive demeanor even in a fast-paced environment.
• Solid computer skills to include Microsoft Office programs.
• Previous medium/heavy duty truck service advisor experience is highly desirable. CDL is a plus.

Responsabilités

• Communicate with service customers to determine the nature of the mechanical problems.
• Secure agreement from customers before repairs; cover cost estimate and time for completion.
• Handle minor customer complaints and misunderstandings.
• Follow up progress of each repair order and inform customers of changes in estimate or time promised.
• Coordinate work assignments for service technicians.

Connaissances

Customer service

Verbal communication

Written communication

Positive attitude

Coordination skills

Outils

Microsoft Office

Description du poste

At Motor Truck Equipment Company, fostering a positive and supportive environment is at the core of our values. We provide ample opportunities for career advancement, empowering our team to enhance their personal and professional growth.Joining Motor Truck Equipment Company means becoming part of a team where many employees have enjoyed long tenures, illustrating our commitment to supporting and maintaining the happiness of our team members by investing in their long-term success. Begin your journey towards a rewarding career with us today.The Service Advisor is responsible for acting as the primary point of contact between customers and the Service Department. This role ensures consistent, professional customer experience while supporting service operations through accurate documentation, clear communication, and coordination with technicians and management. The Service Advisor plays a critical role in customer retention, service revenue, and overall operational performance.Core Responsibilities* Communicate with service customers to determine the nature of the mechanical problems* Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.* Handle minor customer complaints and misunderstandings.* Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.* Coordinate work assignments for service technicians.* Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.* Demonstrated customer service skills.* Excellent verbal and written communications skills* Enthusiastic and positive demeanor even in a fast-paced environment* Solid computer skills to include Microsoft Office programsBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Health savings account* Life insurance* Paid time off* Vision insurance