Service Advisor

True North Fleet Services; Elkhart (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company matching

Health, dental, and vision insurance

Health Savings Account and Flexible Sp

Life insurance

Paid time off

Employee referral program

Training and career development

Job summary

Miles Truck Services of Elkhart, in partnership with True North Fleet Services, is seeking an experienced Service Advisor to be the primary link between customers, technicians, and shop leadership. This role drives service work from initial contact through repair completion and delivery, requiring strong communication, organization, and a sense of ownership in a fast-paced commercial fleet environment.

Join a team focused on accountability, customer service, and continuous improvement, with

Qualifications

• 3+ years of experience in commercial fleet service environments.
• Experience as Service Advisor, Service Writer, Dispatcher, or related roles.
• Strong customer communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced shop.

Responsibilities

• Greet customers, understand service needs, and create accurate repair orders.
• Coordinate repair estimates, customer approvals, technician communication, and status updates. Parts Pickup/Returns
• Maintain consistent communication with customers throughout the repair process.
• Monitor work-in-progress and help identify and resolve issues that could delay completion.
• Recommend appropriate repairs and services based on customer and vehicle needs.
• Maintain accurate documentation within service and repair systems.
• Partner with technicians and shop leadership to support scheduling, workflow, and operational efficiency.
• Support service KPIs, customer satisfaction, and continuous improvement efforts.
• Take ownership of customer concerns and help drive issues toward resolution.

Skills

Customer communication

Organization

Multi-tasking

Attention to detail

Microsoft Office

Service software familiarity

Job description

Description

At Miles Truck Services of Elkhart, with our trusted partner True North Fleet Services, we are looking for an experienced Service Advisor to serve as the primary connection between our customers, technicians, and shop leadership.

Description

At Miles Truck Services of Elkhart, with our trusted partner True North Fleet Services, we are looking for an experienced Service Advisor to serve as the primary connection between our customers, technicians, and shop leadership.

This role is responsible for keeping service work moving efficiently from initial customer contact through repair completion and final delivery. The ideal candidate brings strong communication, organization, customer service, and a sense of ownership in a fast-paced commercial fleet environment.

KEY RESPONSIBILITIES

• Greet customers, understand service needs, and create accurate repair orders.
• Coordinate repair estimates, customer approvals, technician communication, and status updates. Parts Pickup/Returns
• Maintain consistent communication with customers throughout the repair process.
• Monitor workinprocess and help identify and resolve issues that could delay completion.
• Recommend appropriate repairs and services based on customer and vehicle needs.
• Maintain accurate documentation within service and repair systems.
• Partner with technicians and shop leadership to support scheduling, workflow, and operational efficiency.
• Support service KPIs, customer satisfaction, and continuous improvement efforts.
• Take ownership of customer concerns and help drive issues toward resolution.

QUALIFICATIONS

• 3+ years of experience in commercial truck, fleet, transportation, automotive, tire, or related service environments preferred.
• Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator is highly valued.
• Strong customer communication and relationshipbuilding skills.
• Ability to manage multiple priorities in a fastpaced service operation.
• Strong organization, followup, and attention to detail.
• Comfortable working closely with technicians and understanding repair terminology and service recommendations.
• Experience with Microsoft Office and service or repair management software.
• Valid driver’s license.

WHAT WE OFFER

• Competitive compensation based on experience and capabilities.
• Stable, consistent workload within a growing organization.
• Ongoing training and professional development opportunities.
• Exposure to experienced technicians, operational leaders, and fleet customers.
• Opportunity to take on additional responsibility as the organization grows.
• A team environment focused on accountability, customer service, and continuous improvement.

WHY THIS ROLE WORKS

This is an opportunity for someone who enjoys being at the center of a busy service operation. You will have visibility into the entire repair process and the ability to directly influence customer satisfaction, technician productivity, and shop performance.

Success in this role means demonstrating ownership, operational excellence, a growth mindset, field awareness, and consistent accountability for customers and results.

BENEFITS

• 401(k) with company matching.
• Health, dental, and vision insurance.
• Health Savings Account and Flexible Spending Account options.
• Life insurance.
• Paid time off.
• Employee referral program.
• Training and career development opportunities.

EQUAL OPPORTUNITY

Miles Truck Services and True North Fleet Services are equal opportunity employers. We are committed to creating an inclusive workplace and providing employment opportunities based on qualifications, performance, and business needs without regard to protected characteristics under applicable federal, state, or local law.