Customer-First Service Advisor | Automotive Support Pro

North American Truck & Trailer, Inc.; United States; On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k) retirement plan with company match

Medical, Dental, and Vision Insurance

Life Insurance

Short- and Long-Term Disability Insurance

Paid Vacation, Sick, and Holidays

OEM Training Incentive

Tool Reimbursement

Tuition Reimbursement

Discount on Parts/Labor and Vehicle Purchases

Employee Referral Bonus

Job summary

Join a dynamic team as a Service Advisor at a leading truck repair company! In this role, you will be the vital link between customers and the service department, ensuring that vehicles are serviced efficiently and effectively. Your responsibilities will include assessing customer needs, providing service recommendations, scheduling appointments, and maintaining accurate service records. This position offers a fantastic opportunity to enhance your skills in a supportive environment while ensuring high levels of customer satisfaction. If you are passionate about customer service and have a basic understanding of automotive mechanics, this could be the perfect fit for you!

Qualifications

• Strong communication skills and customer service orientation are essential.
• Basic understanding of mechanics and organizational skills are important.

Responsibilities

• Serve as a liaison between customers and the service department.
• Provide service recommendations and cost estimates based on inspections.

Skills

Communication Skills

Customer Service Orientation

Basic Understanding of Mechanics

Organizational Skills

Ability to Work Under Pressure

Tools

Personal Tools

Job description

Join a dynamic team as a Service Advisor at a leading truck repair company! In this role, you will be the vital link between customers and the service department, ensuring that vehicles are serviced efficiently and effectively. Your responsibilities will include assessing customer needs, providing service recommendations, scheduling appointments, and maintaining accurate service records. This position offers a fantastic opportunity to enhance your skills in a supportive environment while ensuring high levels of customer satisfaction. If you are passionate about customer service and have a basic understanding of automotive mechanics, this could be the perfect fit for you!