Service Advisor

Gillman Automotive Group

Harlingen (TX)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with company match

Employee discounts

Job summary

Gillman Automotive Group is seeking a motivated Service Advisor in Harlingen, Texas. This role requires a natural knack for customer service, greeting customers with professionalism, and efficiently managing service appointments. Responsibilities include providing accurate repair estimates, upselling services, and ensuring customer satisfaction by communicating effectively throughout the service process. The position offers competitive compensation based on experience, alongside benefits like medical insurance and a 401(k) plan.

Qualifications

Expertise in customer service required.
Ability to effectively communicate with customers and technicians.
Experience in upselling services is a plus.

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs.
Upsell recommended services using high-integrity methods.
Provide estimates for repair/maintenance costs.
Follow up on repairs and keep customers informed.

Skills

Customer service

Communication

Problem-solving

Sales techniques

Job description

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Service Advisor – Automotive

Service Advisor provides overall customer service support within the service department.

Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards