Service Advisor

National Automotive Training Academy; D'Iberville (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

Matt Bowers Nissan South MS is seeking a personable Service Advisor to be the link between customers and our service technicians in a busy dealership. You will greet customers, listen to concerns, document repair needs, and coordinate with technicians to deliver efficient service.

You will provide clear estimates, explain warranties, schedule appointments, and keep customers informed through every step. This role requires strong communication, organization, and a customer-first mindset to build

Qualifications

• Prior automotive service or advisor experience preferred.
• Strong knowledge of automotive systems and dealership service operations.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks and collaborate with customers and technicians.
• Experience with industry-specific software is a plus.

Responsibilities

• Greet and assist customers, listen to concerns, and document repair needs.
• Consult with technicians on repairs and communicate clearly with customers.
• Schedule appointments, manage workflow, and update customers.
• Provide accurate estimates, explain warranties, and advise on service options.
• Handle vehicle inspections, drop-offs, pick-ups, and test drives as needed.
• Ensure all service details and costs are explained and processed.
• Build long-term relationships to drive repeat and referrals.

Skills

Customer service

Communication

Organizational skills

Automotive knowledge

Dealership experience

Software knowledge

Tools

Dealer management software

Service software

Job description

Service Advisor

Matt Bowers Nissan South Mississippi

We are actively hiring a personable, professional Service Advisor to be the link between our customers and our service technicians. This role is critical to maintaining strong relationships, delivering top-notch customer experiences, and keeping our service department running smoothly.

Responsibilities:

• Greet and assist customers, listen to their concerns, and document repair needs.

• Consult with technicians on repairs and communicate clearly with customers.

• Schedule appointments, manage workflow, and keep customers updated.

• Provide accurate estimates, explain warranties, and advise on service options.

• Handle vehicle inspections, drop-offs, pick-ups, and test drives when needed.

• Ensure all service details and costs are accurately explained and processed.

• Build long-term relationships to drive repeat and referral business.

Requirements:

• Prior automotive service or advisor experience strongly preferred.

• Strong knowledge of automotive systems and dealership service operations.

• Excellent customer service, communication, and organizational skills.

• Ability to manage multiple tasks and work closely with both customers and technicians.

• Experience with industry-specific software is a plus.

Why Join Us:

At Matt Bowers Nissan South MS, you'll work in a busy, professional dealership with plenty of customer flow, growth potential, and the chance to build a lasting career in the automotive industry.