Service Advisor

Marianna Nissan; Marianna (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off and holidays

Employee discounts on vehicles, parts,

Job summary

Marianna Nissan is seeking a professional Service Advisor to act as the liaison between customers and technicians, ensuring smooth communication and trust. You will assess concerns, document repairs, and provide clear estimates while upholding Nissan standards.

The role emphasizes strong customer service, computer proficiency, and a willingness to learn basic mechanical concepts. Join a fast-paced shop that values accuracy and customer satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Organized, able to multitask and stay calm during busy times.
• Honest, professional, and committed to doing right by the customer.
• Comfortable with computers and dealership software; basic mechanical knowledge or willingness to learn.

Responsibilities

• Greet customers in the service drive and on the phone, and schedule appointments
• Listen to customer concerns and write clear, accurate repair orders
• Walk around vehicles at check-in and identify needed maintenance and repairs
• Explain technician findings, recommendations, and estimates in plain language
• Sell needed maintenance and repairs honestly, and get customer approval before work begins
• Keep customers updated on repair status, timing, and any changes
• Work with technicians, the shop foreman, and the parts department to keep jobs moving
• Review completed work, explain invoices, and handle a smooth vehicle return
• Follow up after the visit to make sure customers are satisfied
• Handle warranty, recall, and extended service contract repairs per Nissan and dealership procedures

Skills

Customer service

Multitasking

Communication

Computer skills

Valid driver''s license

Basic mechanical knowledge

Tools

CRM software

Dealership software

Job description

Are you organized, good with people, and comfortable in a fast-paced shop? Marianna Nissan is looking for a professional, customer-focused Service Advisor to be the link between our customers and our technicians. If you like solving problems and earning customers' trust, this is the role for you.

What You'll Do

• Greet customers in the service drive and on the phone, and schedule appointments
• Listen to customer concerns and write clear, accurate repair orders
• Walk around vehicles at check-in and identify needed maintenance and repairs
• Explain technician findings, recommendations, and estimates in plain language
• Sell needed maintenance and repairs honestly, and get customer approval before work begins
• Keep customers updated on repair status, timing, and any changes
• Work with technicians, the shop foreman, and the parts department to keep jobs moving
• Review completed work, explain invoices, and handle a smooth vehicle return
• Follow up after the visit to make sure customers are satisfied
• Handle warranty, recall, and extended service contract repairs per Nissan and dealership procedures

What We're Looking For

• Excellent communication and customer service skills
• Organized, able to multitask and stay calm during busy times
• Honest, professional, and committed to doing right by the customer
• Comfortable with computers and dealership software
• Basic mechanical knowledge, or a willingness to learn
• Valid driver's license and a clean driving record (required)
• Background Check (required)Service advisor or automotive experience preferred; customer service or retail sales experience considered

What We Offer

• Unlimited earning potential
• Paid Nissan factory training
• [Health, dental, and vision insurance]
• [401(k)]
• [Paid time off and holidays]
• [Employee discounts on vehicles, parts, and service]
• Room to grow into service management
• A team that values professionalism and customer satisfaction