Service Advisor – Customer Care & Auto Tech Liaison

National Automotive Training Academy; D'Iberville (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

Matt Bowers Nissan South MS is seeking a personable Service Advisor to be the link between customers and our service technicians in a busy dealership. You will greet customers, listen to concerns, document repair needs, and coordinate with technicians to deliver efficient service.

You will provide clear estimates, explain warranties, schedule appointments, and keep customers informed through every step. This role requires strong communication, organization, and a customer-first mindset to build

Qualifications

• Prior automotive service or advisor experience preferred.
• Strong knowledge of automotive systems and dealership service operations.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks and collaborate with customers and technicians.
• Experience with industry-specific software is a plus.

Responsibilities

• Greet and assist customers, listen to concerns, and document repair needs.
• Consult with technicians on repairs and communicate clearly with customers.
• Schedule appointments, manage workflow, and update customers.
• Provide accurate estimates, explain warranties, and advise on service options.
• Handle vehicle inspections, drop-offs, pick-ups, and test drives as needed.
• Ensure all service details and costs are explained and processed.
• Build long-term relationships to drive repeat and referrals.

Skills

Customer service

Communication

Organizational skills

Automotive knowledge

Dealership experience

Software knowledge

Tools

Dealer management software

Service software

Job description

Matt Bowers Nissan South MS is seeking a personable Service Advisor to be the link between customers and our service technicians in a busy dealership. You will greet customers, listen to concerns, document repair needs, and coordinate with technicians to deliver efficient service.

You will provide clear estimates, explain warranties, schedule appointments, and keep customers informed through every step. This role requires strong communication, organization, and a customer-first mindset to build