Service advisor

Downtown Nashville Nissan; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k retirement plan

Paid time off

Job summary

Downtown Nashville Nissan is seeking a Service Advisor to deliver outstanding customer service at our Nashville dealership. In this role, you will greet customers, assess maintenance needs, and explain service recommendations.

You will work closely with the service team to coordinate repairs, keep customers informed of progress, and help drive service sales while ensuring satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong sales and customer service abilities.
• Able to work in a fast-paced, team-oriented environment.
• Must be available to work evenings and weekends, as needed.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customer concerns and document them accurately.
• Provide accurate information about recommended services and repairs.
• Work closely with the service team to ensure prompt and efficient completion of repairs.
• Keep customers informed of the status of their vehicle throughout the repair process.
• Offer additional services as needed.
• Maintain a positive and professional attitude when dealing with customers.
• Ensure high levels of customer satisfaction and retention.
• Follow up with customers after their service visit to ensure their satisfaction and address any concerns.
• Maintain knowledge of current and upcoming products and services offered by the dealership.
• Meet and exceed sales and customer satisfaction targets.
• Adhere to all company policies and procedures.

Skills

Customer service

Communication

Sales

Teamwork

Education

High school diploma or equivalent

Job description

Job Summary

Nashville Nissan is seeking a highly motivated and customer-focused individual for the role of Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service to clients who visit our dealership for car maintenance and repairs. This individual contributor position offers a full-time, salaried role with great benefits and the opportunity for growth in the automotive industry. The job is based in Nashville, Tennessee and represents an excellent opportunity for individuals interested in a career in sales within the auto industry.

Compensation & Benefits

• Competitive salary
• Full benefits package, including medical, dental, and vision coverage
• 401k retirement plan
• Paid time off and holidays
• Opportunities for growth and career advancement in the automotive industry

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Listen to customer concerns and accurately document them
• Provide accurate and detailed information about recommended services and repairs
• Work closely with the service team to ensure prompt and efficient completion of repairs
• Keep customers informed of the status of their vehicle throughout the repair process
• Offer additional services as needed
• Maintain a positive and professional attitude when dealing with customers
• Ensure high levels of customer satisfaction and retention
• Follow up with customers after their service visit to ensure their satisfaction and address any concerns
• Maintain knowledge of current and upcoming products and services offered by the dealership
• Meet and exceed sales and customer satisfaction targets
• Adhere to all company policies and procedures

Requirements

• High school diploma or equivalent
• Previous experience in a customer-facing role, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Strong sales and customer service abilities
• Familiarity with automotive technical terminology is a plus
• Must work well in a fast-paced, team-oriented environment
• Must possess a positive and professional demeanor
• Ability to multitask and prioritize tasks effectively
• Must be available to work evenings and weekends, as needed

EEOC statement

Nashville Nissan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.