Service Advisor

AAA Club Alliance; Columbus (OH); Presencial; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly performance bonuses

Spiffs and contests

Full-time schedule with Sundays off

Medical, Dental, and Vision

Paid parental leave

401k with company match

Paid holidays

AAA Membership

Learning reimbursement

Descripción de la vacante

AAA Club Alliance in Columbus, OH is seeking an Automotive Service Advisor to bridge customers and our technicians. You will greet customers, explain repairs, and guide them through the service experience with clear communication.

This full-time position offers starting pay at $20.50 per hour, plus bonuses and incentives, with a 5‑day schedule and Sundays off. Benefit opportunities and career growth are provided.

Formación

• High School Diploma or equivalent.
• Prior automotive industry experience preferred.
• ASE Service Advisor Certification a plus.
• Valid driver’s license; ability to pass screenings.

Responsabilidades

• Greet customers, answer calls, and schedule appointments.
• Review repairs with customers for clarity and understanding.
• Communicate updates on costs, timing, or scope of work.
• Coordinate with shop technicians and track progress.

Conocimientos

Customer service

Communication

Automotive knowledge

Valid driver’s license

Work authorization USA

Educación

High School Diploma or equivalent

Descripción del empleo

Are you ready for your next career move with AAA?

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.

In this role, you’ll guide customers through the repair process with confidence and care, ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.

Location:

1335 Bethel Rd, Columbus, OH 43220, USA.

What We Offer:

• Compensation starting at $20.50/hr. Actual pay may be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Additional earning potential through monthly performance bonuses, spiffs, and contests!
• Schedule: Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.
• Career development opportunities supported by ongoing training and advancement paths within AAA.

Your Impact as an Automotive Service Advisor:

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

What You’ll Bring:

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• And MORE! Check out our Benefits Page for more information.

Job Grade:

• 79-N.

AAA Club Alliance is committed to provide a safe and professional work environment. EOE/M/F/D/V.