Service Advisor

AAA Club Alliance; Xenia (OH); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental leave

401k match

Paid time off

Paid holidays

Volunteer opportunities

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor to be the connection point between customers and our skilled in-shop technicians. You will guide customers through the repair process, ensuring they understand their service needs, building trust, and delivering exceptional service at every step.

Location: 3321 Dayton Xenia Rd, Dayton, OH 45432, USA. Compensation starts at $20.50/hr with bonuses and opportunities for advancement.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in a fast-paced customer service or sales role, preferably automotive.
• Ability to explain service needs clearly to customers and technicians.
• ASE Service Advisor Certification is a plus but not required.
• Valid driver’s license and ability to pass screenings.
• Must be able to work in the USA and communicate effectively with the team.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly.
• Review recommended repairs with customers for clarity and understanding.
• Communicate updates on costs, timing, or scope of work and document approvals.
• Distribute work to shop technicians and track progress.
• Coordinate warranty repairs, towing, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules and notify customers.

Skills

Customer service

Automotive knowledge

Communication

Sales experience

Driver's license

Pre-employment screenings

USA work authorization

ASE certification

Education

High School Diploma

Job description

Are you ready for your next career move with AAA?

Drive Your Career Forward with AAA Club Alliance!

Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians.

You’ll guide customers through the repair process with confidence and care - ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.

Location: 3321 Dayton Xenia Rd, Dayton, OH 45432, USA

What We Offer:

• Compensation starting at $20.50/hr. Actual pay may be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Additional earning potential through monthly performance bonuses, spiffs, and contests!
• Schedule: Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.
• Career development opportunities supported by ongoing training and advancement paths within AAA.

Your Impact as an Automotive Service Advisor:

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Coordinate warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

What You’ll Bring:

• High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• And MORE! Check out our Benefits Page for more information.

Job Grade:

79-N

AAA Club Alliance is committed to provide a safe and professional work environment. EOE/M/F/D/V