Service advisor

The Juris Agency; Columbia City (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

City Automall in Columbia City, IN seeks a friendly and motivated Service Advisor to bridge the gap between technicians and customers. You will be the face of our service department, ensuring clear communication and a smooth workflow while keeping owners informed throughout their visit.

We offer benefits including health, dental, vision, life insurance, hands-on training, and opportunities for career growth as part of our growing team.

Qualifications

• Valid driver’s license with a clean driving record.
• Experience in automotive service or customer-facing mechanical role.
• Understanding of automotive systems and repair processes.
• Strong organizational skills to manage multiple vehicle files.
• Experience using automotive service scheduling software.
• Knowledge of basic vehicle maintenance procedures.

Responsibilities

• Greet guests as they arrive, making them feel welcome and comfortable while their vehicle is in our care.
• Translate technical mechanical issues into clear, easy-to-understand language for our customers.
• Keep vehicle owners updated throughout the day regarding the status of their service or repairs.
• Organize the shop workflow by coordinating with our technicians to ensure work is completed on time.
• Manage service invoices and handle payment processing with accuracy and transparency.

Skills

Customer service

Communication

Organizational skills

Automotive knowledge

Problem-solving

Tools

Scheduling software

Job description

Job Description

At City Automall in Columbia City, we believe that taking care of a vehicle is about more than just turning wrenches—it is about taking care of the people who rely on those vehicles every single day. We are currently looking for a friendly and motivated quick lane advisor and a Main shop Service Advisor to join our close-knit shop team. If you enjoy chatting with people and have a knack for keeping things organized, you might be the perfect person to help bridge the gap between our expert technicians and our customers. You will be the face of our service department, helping neighbors in our community get back on the road safely and with peace of mind. We pride ourselves on being an inviting, low-pressure place to work where your voice matters and your hard work is noticed. Whether you are an experienced advisor or someone with a deep passion for cars and customer care, we want to invite you to grow with us in a role that values integrity, kindness, and clear communication above all else. Whether you're starting out or have years of experience We have a position on our growing team for you.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Greet guests as they arrive, making them feel welcome and comfortable while their vehicle is in our care.

Translate technical mechanical issues into clear, easy-to-understand language for our customers.

Keep vehicle owners updated throughout the day regarding the status of their service or repairs.

Organize the shop workflow by coordinating with our technicians to ensure work is completed on time.

Manage service invoices and handle payment processing with accuracy and transparency.

Requirements

Valid driver's license with a clean driving record.

Previous experience working in an automotive service or customer-facing mechanical role.

Understanding of automotive systems and common repair processes.

Strong organizational skills for managing multiple vehicle files simultaneously and the ability to keep all parties including the shop and customer updated.

Experience using automotive service scheduling software.

Knowledge of basic vehicle maintenance procedures.