Service Advisor

Tim Dahle Ford; Spanish Fork (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Dahle Ford is seeking an Automotive Service Advisor to guide customers through maintenance needs with clear, confident recommendations. This leadership-focused role sits in the service drive, delivering an exceptional customer experience while supporting a team of technicians.

We value strong communication, automotive knowledge, and a proactive approach to service excellence, ensuring every visit is smooth and transparent for our customers.

Qualifications

• Strong communication and customer service skills.
• Solid understanding of automotive systems and maintenance.
• Ability to multitask in a fast-paced environment.
• Professional, positive attitude with strong attention to detail.
• Commitment to integrity and delivering an outstanding customer experience.

Responsibilities

• Welcome customers with professionalism and build lasting relationships
• Listen carefully to vehicle concerns and accurately document service needs
• Clearly explain maintenance and repair recommendations in an easy-to-understand way
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests
• Prepare detailed repair orders and ensure accurate documentation
• Provide transparent cost estimates and obtain customer approval for additional work
• Coordinate closely with technicians to ensure timely, high-quality repairs
• Maintain complete and accurate service records

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Attention to detail

Integrity

Job description

Description

Step into a career where your people skills and automotive knowledge truly make an impact. As an Automotive Service Advisor, you'll be the trusted guide our customers rely on - translating technical expertise into clear, confident recommendations while ensuring every visit is smooth, transparent, and stress-free.

This isn't just a front-desk role - it's a leadership position within the service drive. You'll play a key part in delivering an exceptional customer experience while supporting a high-performing team of technicians.

Why You'll Want to Join Our Team

• Be the face of a respected, customer-focused dealership
• Competitive compensation with performance-based earning potential
• Ongoing training and clear career growth opportunities
• Supportive, team-driven culture that values your expertise
• A workplace committed to excellence in service and customer care

What You'll Do

• Welcome customers with professionalism and build lasting relationships
• Listen carefully to vehicle concerns and accurately document service needs
• Clearly explain maintenance and repair recommendations in an easy-to-understand way
• Assist with preliminary diagnostics through customer interviews, inspections, or road tests
• Prepare detailed repair orders and ensure accurate documentation
• Provide transparent cost estimates and obtain customer approval for additional work
• Coordinate closely with technicians to ensure timely, high-quality repairs
• Maintain complete and accurate service records

Requirements

What We're Looking For

• Strong communication and customer service skills
• Solid understanding of automotive systems and maintenance
• Ability to multitask in a fast-paced environment
• Professional, positive attitude with strong attention to detail
• Commitment to integrity and delivering an outstanding customer experience

If you thrive on helping people, enjoy problem-solving, and want to grow with a company that invests in its team, we'd love to meet you.