AUTO SERVICE Service Advisor

Jim Glover Auto Family; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full time

Health, Medical and Dental

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Job summary

Jim Glover Auto Family in Tulsa, OK is seeking a Service Advisor who can think on their feet and communicate effectively to coordinate repair services and provide administrative support to the Service Department.

You will manage service orders, keep customers informed of progress, allocate work to technicians, handle warranties, and uphold company policies while delivering a courteous, professional customer experience.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and communication skills.
• Professional, well-groomed appearance.
• Strong customer service and sales orientation.

Responsibilities

• Oversee service orders and flow of the Drive Lane to ensure prompt, courteous service.
• Own the customer experience, ensuring a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Assign work to technicians and track time to maximize service capacity.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index by meeting standards.
• Assist diagnosing problems, order parts, and manage warranty claims.
• Uphold company policies and ensure compliance with laws and regulations.
• Foster positive relationships with manufacturers and dealership staff.

Skills

Organized

Customer service

Communication skills

Leadership

Time management

Professional appearance

Sales/service experience

Team oriented

Autonomy

Driver's license

Job description

Job Summary

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

Benefits

• Full time
• Health, Medical and Dental
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficientlyAnswer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.