Service Advisor

Saratoga Honda; City of Saratoga Springs (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) retirement plan with company match

Ongoing training and development opportunities

Supportive work environment

Job summary

A leading automotive service provider in Saratoga Springs is seeking a Service Writer to be the vital link between customers and the service department. In this role, you will ensure customer satisfaction by effectively communicating their needs and facilitating efficient service operations. The ideal candidate has a strong understanding of vehicle maintenance processes and excellent communication skills, with the opportunity for ongoing training and development.

Qualifications

• Previous experience in an automotive service advisor role preferred.
• Strong understanding of vehicle maintenance and repair processes.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Greet customers and ensure a warm, professional, and welcoming experience.
• Assess vehicle issues and maintenance needs, offering expert advice.
• Prepare detailed repair orders including costs and services required.

Skills

Exceptional communication

Interpersonal skills

Multitasking ability

Tools

Repair order software

Job description

Saratoga Honda has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle‑free experience to our customers. Located in Saratoga Springs, NY, we are dedicated to offering top‑notch Honda sales, service, and financing while ensuring a welcoming environment for all.

Summary

As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.

Why Work With Us?

• Competitive compensation package
• 401(k) retirement plan with company match
• Ongoing training and development opportunities
• A supportive, team‑oriented work environment
• Opportunity to work with one of the most trusted automotive brands in the world

Key Responsibilities:

• Greet customers and ensure a warm, professional, and welcoming experience
• Assess vehicle issues and maintenance needs, offering expert advice and recommendations
• Prepare detailed repair orders, including costs, services required, and estimated timelines
• Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
• Promote and upsell additional services or products that benefit the customer
• Ensure all services are performed to Honda’s quality standards and customer satisfaction

Qualifications:

• Previous experience in an automotive service advisor role preferred
• Strong understanding of vehicle maintenance and repair processes
• Exceptional communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Proficient with computer systems and repair order software
• Must have a valid driver’s license and clean driving record

If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda!