Service Advisor

L0592 Priority Chevrolet Greenbrier; Chesapeake (VA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

Paid Time Off

Disability Insurance

Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Priority Chevrolet Chesapeake is seeking a Service Advisor for their Main Shop to greet customers, document needs, and guide them through the service process. You will recommend maintenance per inspections and communicate timelines and costs clearly.

With a focus on CSI and teamwork, you will coordinate with technicians, update customers on repairs, and strive for complete satisfaction in a high-volume environment.

Qualifications

• Previous Service Advisor experience in an automotive dealership environment.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a high-volume service department.
• Experience using dealership management systems and service software.
• Valid driver's license with an acceptable driving record.
• A positive attitude and team-first mentality.

Responsibilities

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle needs
• Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines
• Communicate repair updates, timelines, and costs clearly and professionally
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery
• Review completed repairs with customers and ensure complete satisfaction
• Maintain strong CSI performance and help drive service department growth

Skills

Service Advisor

Customer Service

Communication

Multitasking

DMS Experience

Driver's License

Team Player

Tools

DMS Software

Job description

Dealership: L0592 Priority Chevrolet Greenbrier Main Shop Service Advisor | Priority Chevrolet Chesapeake

What You'll Do

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle needs
• Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines
• Communicate repair updates, timelines, and costs clearly and professionally
• Coordinate with technicians to ensure efficient workflow and timely vehicle delivery
• Review completed repairs with customers and ensure complete satisfaction
• Maintain strong CSI performance and help drive service department growth

What You'll Bring

• Previous Service Advisor experience in an automotive dealership environment
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to multitask in a high-volume service department
• Experience using dealership management systems and service software
• Valid driver's license with an acceptable driving record
• A positive attitude and team-first mentality

Why Join Priority Chevrolet Chesapeake?

Join one of the area's leading Chevrolet dealerships

High-volume service department with consistent customer traffic

Supportive leadership team and collaborative culture

Ongoing training and professional development opportunities

Career advancement opportunities within a growing automotive organization

Competitive benefits package, including medical, dental, vision, 401(k), and paid time off

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Total Rewards Potential earnings $60,000-$100,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!