Service Advisor

Cerritos Dodge to Cerritos Dodge Chrysler Jeep; Cerritos (CA); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Vision insurance

Job summary

Cerritos Dodge Chrysler Jeep Ram in Southern California is seeking a qualified Service Advisor. You will assess automotive problems from customer descriptions, inspect vehicles, review maintenance records, and communicate findings with clear estimates and timelines.

The role involves preparing repair orders, obtaining approvals, and maintaining customer rapport while guiding them through service options. In-person work with competitive benefits is offered.

Qualifications

• Experience in automotive service advisory and evaluating customer-reported symptoms.
• Ability to interpret maintenance records and service schedules.
• Skill in preparing estimates of materials, labor, and potential repairs.

Responsibilities

• Assist customers by identifying problems and describing prescribed repairs.
• Verify warranty and service contract coverage and explain provisions.
• Prepare and document repair orders and obtain approvals; update service database.

Skills

Equipment maintenance

Lifting

Problem solving

Product knowledge

Customer service

Safety

Job description

Large Southern California CJDR Dealership Seeking Qualified Service Advisor

CERRITOS DODGE CHRYSLER JEEP RAM

Cerritos Dodge Chrysler Jeep Ram - 5 STAR, Service Advisor will ascertain automotive problems solves and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety.

CDCJR is part of the Browning Automotive Group. We offer Medical, Life Insurance, Vacation, Sick Pay, Dental, Vision, 401K with a Match, Automotive Discounts with an Opportunity for advancement. We are family owned since 1960. We are located in one of the worlds largest auto malls.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Ability to Relocate:

• Cerritos, CA 90703: Relocate before starting work (Required)

Work Location: In person

Pay Range:

$60,000.00-$130,000.00 per year including commissions and bonuses