Service Advisor

ADP, Inc.; Santa Barbara (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Retirement Plan

Training and Development

Job summary

Chrysler Dodge Jeep Ram of Santa Barbara is seeking an experienced Service Advisor to be the primary liaison between customers and our Service Department in sunny Santa Barbara. You will help customers understand maintenance and repair needs, coordinate with technicians, and prepare accurate repair orders and estimates to keep customers informed throughout the service process.

The ideal candidate is personable, organized, detail-oriented, and motivated by delivering an outstanding customer

Qualifications

• Experience in automotive service environment preferred.
• Strong customer service and communication skills required.
• Ability to clearly explain technical information to customers.
• Detail-oriented with excellent follow-through.

Responsibilities

• Greet customers promptly and establish rapport.
• Obtain accurate customer and vehicle information; document concerns.
• Explain vehicle symptoms to technicians and coordinate repairs.
• Prepare labor, parts, and service estimates; monitor progress.
• Explain repairs and charges to customers at delivery; ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Time management

Detail-oriented

Professional demeanor

High-energy

Customer experience

Valid driver's license

Tools

Dealership software

Job description

Salary Range: $70,000.00 To $100,000.00 Annually

Service Advisor - CDJR of Santa Barbara

Chrysler Dodge Jeep Ram of Santa Barbara is looking for an experienced Service Advisor to join our team! Located in beautiful Santa Barbara, we are committed to providing our customers with exceptional service and a positive dealership experience.

As a Service Advisor, you will serve as the primary point of contact between our customers and our Service Department. You will help customers understand their vehicle’s maintenance and repair needs, coordinate with technicians, prepare accurate repair orders and estimates, and keep customers informed throughout the service process. The ideal candidate is personable, organized, detail-oriented, and motivated by delivering an outstanding customer experience.

• Greet customers promptly and professionally and establish a positive rapport
• Obtain accurate customer and vehicle information and document concerns clearly
• Listen carefully to customer concerns and accurately communicate vehicle symptoms to technicians
• Recommend maintenance and repairs based on vehicle age, mileage, manufacturer recommendations, and service history
• Prepare accurate estimates for labor, parts, and recommended services
• Establish clear expectations and follow-up times with customers
• Monitor the progress of vehicles throughout the service process and provide timely updates
• Communicate additional repair recommendations and obtain customer authorization when necessary
• Coordinate loaner vehicles and rental transportation when applicable
• Review repair orders to ensure completed work, labor, parts, and charges are accurate
• Explain completed repairs and charges clearly to customers at vehicle delivery
• Address customer questions and concerns professionally and work toward positive resolutions
• Maintain accurate records and ensure all service documentation is complete
• Take ownership of the customer experience and consistently look for opportunities to exceed expectations

What we look for

• Automotive dealership experience strongly preferred
• Strong customer service and communication skills
• High-energy, personable, and professional approach
• Ability to effectively communicate technical information to customers
• Strong organizational and time-management skills
• Detail-oriented with excellent follow-through
• Comfortable working in a fast-paced dealership service environment
• Computer proficiency and ability to learn dealership software and systems
• Professional integrity and a commitment to providing an exceptional customer experience
• Valid driver's license with an acceptable driving record
• Desire to build a long-term career with a growing automotive organization

Competitive Pay ($70,000 - $100,000) + Performance-Based Compensation

• Paid Time Off
• 401(k) Retirement Plan
• Training and Development

Join the team at Chrysler Dodge Jeep Ram of Santa Barbara and become part of a dealership committed to our customers, our employees, and the Santa Barbara community.