Service Advisor

Future Auto Service; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Opportunity for Growth

Flexibility

Competitive Compensation

401(k)

Bonus based on performance

Company parties

Free uniforms

Job summary

Future Auto Service in California is seeking a Service Advisor to balance customer care, clear communication, and sales. You will be the main contact for customers from intake through delivery, building trust and presenting recommendations.

You will coordinate workflow with technicians and parts staff, ensure a professional experience, and contribute to shop efficiency and revenue growth. This role offers growth within a locally owned auto service shop.

Qualifications

• Greet customers professionally during intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control, delivery review, and post service follow up.

Responsibilities

• Serve as primary contact for customers throughout the service process.
• Present recommendations and coordinate workflow with technicians and parts staff.
• Contribute to shop efficiency and revenue growth by accurate upselling when appropriate.
• Maintain professional experience from intake through delivery.

Skills

Customer service

Sales

Communication

Organization

Tools

Digital inspections

Pricing guidelines

Job description

Benefits:

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation
• 401(k)
• Bonus based on performance
• Company parties
• Free uniforms

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelinesli>
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.