Service Advisor

Myers Auto Group; Brooksville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Myers Auto Group is seeking an experienced Service Advisor for their location in Brooksville, Florida. The ideal candidate will have a strong focus on customer service, actively promoting vehicle maintenance and generating accurate repair estimates. Responsibilities also include managing service appointments and maintaining customer satisfaction.

The role requires excellent communication skills, previous automotive experience, and a valid driver's license. Join our dynamic team to foster customer relationships and ensure quality service delivery.

Qualifications

• Must have previous automotive Service Advisor experience, preferably with CDK.
• Require a valid driver's license and clean driving record.
• Ability to manage in a fast-paced work environment.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle maintenance care.
• Generate repair estimates for customers.
• Communicate repair completion times with customers.
• Maintain service appointments and answer incoming calls.

Skills

Customer service skills

Phone skills

Computer skills

Rapport building

Time management

Job description

Chrysler Dodge Jeep Ram of Brooksville is looking for a customer-focused, experienced Service Advisor to join our team!

Job Location: CDJR Brooksville - Brooksville, FL 34613

Qualifications and Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide the customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow CDJR’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast‑paced work environment with limited supervision
• Must have great customer service, phone, and computer skills
• Previous automotive Service Advisor experience heavily preferred (CDK)
• Must have a valid driver's license and clean driving record
• Must be able to pass pre‑employment screening (background & drug test)

EOE/DFWP