Service Advisor

Hubler Automotive Group; New Castle (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

70% Company Paid Health Insurance

401K w/ Company Match

Vision

Dental

Disability

Paid Vacation

Life Insurance

Opportunities for Advancement

Flexible in Scheduling

Job summary

Russ Hubler Chrysler Dodge Jeep Ram in New Castle, IN is seeking a Service Advisor to join our growing team. The right candidate has a strong background in customer service and a passion for helping customers understand vehicle repairs.

The role focuses on greeting customers, obtaining vehicle information, explaining repair needs, and creating accurate estimates. It offers a path for advancement within our growing dealership group.

Qualifications

• Experience delivering exceptional customer service in a retail or automotive setting.
• Proven track record as a service advisor or related role.
• Energetic, positive demeanor with strong communication skills.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity in customer interactions.
• Proficiency with computer systems and willingness to learn.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Service advisor experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Job description

Russ Hubler Chrysler Dodge Jeep Ram is looking for a Service Advisor to join our growing team! The right candidate has a strong background in customer service!

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. A service advisor, primarily working in an auto dealership, acts as the primary point of contact between customers and technicians, explaining vehicle repair needs, providing cost estimates, scheduling appointments, and ensuring customer satisfaction by communicating clearly about required repairs and maintenance while also addressing any concerns they may have; essentially serving as a liaison between the customer and the service department.

Benefits

• 70% Company Paid Health Insurance
• 401K w/ Company Match
• Vision
• Dental
• Disability
• Paid Vacation
• Life Insurance
• Opportunities for Advancement
• Flexible in Scheduling

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

[Company Name] is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.