Service Advisor

CDJR Brooksville; Brooksville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

CDJR Brooksville is seeking a customer-focused Service Advisor to join their team in Brooksville, FL. The role includes greeting customers, advising on vehicle maintenance, and generating repair estimates.

Ideal candidates will have strong customer service skills and previous automotive experience. Responsibilities also include managing service appointments and following up with customers. A valid driver’s license and clean record are required.

Qualifications

• Must have great customer service, phone, and computer skills.
• Previous automotive Service Advisor experience heavily preferred.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Greet customers in a timely, friendly manner.
• Advise customers on vehicle care and maintenance.
• Generate accurate estimates of repair.

Skills

Customer service

Phone skills

Computer skills

Education

Valid driver's license

Clean driving record

Tools

CDK software

Job description

Chrysler Dodge Jeep Ram of Brooksville is looking for a customer-focused, experienced Service Advisor to join our team!

Job Location: CDJR Brooksville - Brooksville, FL 34613

Qualifications and Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide the customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI
• Strictly follow CDJR’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding of all customer, company, and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast‑paced work environment with limited supervision
• Must have great customer service, phone, and computer skills
• Previous automotive Service Advisor experience heavily preferred (CDK)
• Must have a valid driver's license and clean driving record
• Must be able to pass pre‑employment screening (background & drug test)

EOE/DFWP