Service Advisor

Community Cars; Bloomington (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Community Ford of Bloomington is hiring a Service Advisor to greet customers, assess service needs, and coordinate repairs with technicians. The role emphasizes strong customer service, organization, and clear communication in a fast-paced environment.

Ideal candidates will have a high school diploma or equivalent, valid Indiana driver’s license, and a willingness to grow within a family-owned dealer network. On-site work with comprehensive benefits and training opportunities are provided.

Qualifications

• Strong customer service and communication skills required.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and excellent organizational abilities.

Responsibilities

• Greet customers and assist them with their service needs.
• Perform vehicle inspections to determine necessary repairs and maintenance.
• Provide accurate estimates for repair costs and timeframes.
• Coordinate with service technicians to ensure timely completion of repairs.
• Communicate with customers regarding the status of their vehicles.
• Maintain detailed records of services performed and customer interactions.
• Address customer concerns in a professional manner.
• Assist team with supervisory duties and scheduling.

Skills

Computer skills

Multi-tasking

Customer service

Organizational skills

Communication skills

Fast-paced

Education

High school diploma or equivalent

Job description

Service Advisor

Come grow with us!

Not JUST a JOB ---- A CAREER

We need a career minded, enthusiastic individual who is customer-oriented and has a desire advance.

Join our team and be part of the family at our Community Ford of Bloomington Location.

Family owned and operated Stores with Seven Total Stores and Eleven Brands.

Competitive wages and benefit package. Pay Dependent on Experience, Training, and Performance.

All Factory and Mandatory Training paid.

Ideal applicants will have a desire for growth & development with the ability to operate independently and goal oriented with little to no supervision

"If you have a strong work ethic, a proven track record, and a desire to achieve above and beyond... Then we want you!"

Sales & Customer service Experience encouraged to apply

We train our Advisors to be Managers!

Service Hours:

Monday-Friday 7:00am - 6:00pm

Saturday 8:00am-2:00pm

Duties

• Greet customers and assist them with their service needs
• Perform vehicle inspections to determine necessary repairs and maintenance
• Provide accurate estimates for repair costs and timeframes
• Coordinate with service technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Maintain detailed records of services performed and customer interactions
• Address customer concerns and resolve any issues in a professional manner
• Assist Team with duties
• Assist with Supervisory responsibilities
• Assist with scheduling appointments and managing the service department's workflow

Skills

To excel in this role, you should have the following capabilities:

• Strong computer skills
• Ability to multi-task
• Excellent customer service skills with the ability to build rapport with customers
• Strong organizational skills and attention to detail
• Effective communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Not Required:

knowledge of automotive repair and maintenance procedures

Service or Sales experience (but is a plus)

Requirements:

• Valid Indiana Drivers License
• Clean Driving Record
• Highschool Diploma / or equivalent

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Bloomington, IN 47403 (Preferred)

Work Location: In person