Service Advisor

Stivers Ford IA; Waukee, Northern (IA, KY); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account (FSA)

Employee discounts on parts and ervice

Job summary

Stivers Ford Lincoln in Waukee, Iowa is seeking an experienced Service Advisor to join a high-performing team. Earn $70,000-$120,000+ annually with a five-day work week and no Saturdays or Sundays, plus paid training and growth opportunities.

As the trusted liaison between customers and technicians, you’ll document repair needs, coordinate repairs, and provide ongoing updates to ensure a smooth ownership experience. Join a dealership that values work-life balance and performance.

Qualifications

• Has previous Automotive Service Advisor experience.
• Delivers exceptional customer service.
• Is motivated by performance and earning potential.
• Has excellent communication and relationship-building skills.
• Thrives in a fast-paced, team-oriented environment.
• Is organized, dependable, and self-motivated.
• Possesses basic automotive repair knowledge.
• Wants to build a long-term career with a respected dealership.

Responsibilities

• Welcome customers with professionalism and enthusiasm
• Listen carefully to customer concerns and accurately document repair needs
• Perform vehicle walk-arounds and inspections
• Prepare repair orders and maintenance recommendations
• Coordinate repairs with technicians to ensure timely completion
• Provide consistent updates throughout the repair process
• Build lasting customer relationships through exceptional service
• Recommend maintenance and repair services based on customer needs
• Work closely with technicians, parts personnel, and service administration to keep repairs moving efficiently
• Assist with vehicle staging and customer transportation when needed

Skills

Automotive service advisor experience

Customer service

Communication skills

Teamwork

Organized

Dependable

Basic automotive repair knowledge

Career focus

Job description

Service Advisor

Stivers Ford Lincoln | Waukee, Iowa

Earn $70,000-$120,000+ Per Year

Monday-Friday Schedule | No Saturdays | No Sundays

Looking for a dealership where you can maximize your income without sacrificing your weekends?

Stivers Ford Lincoln is Iowa's premier Ford & Lincoln dealership, and we're looking for an experienced, customer-focused Service Advisor to join our high-performing team.

Unlike many dealerships, we believe your personal time is just as important as your professional success. That's why our Service Advisors enjoy a five-day work week with no Saturdays or Sundays, while still having the opportunity to earn $70,000-$120,000+ annually.

If you're an experienced Service Advisor who wants a busy service drive, unlimited earning potential, and a dealership that invests in your success, we'd love to talk with you.

Why Top Service Advisors Choose Stivers Ford Lincoln

Exceptional Income Opportunity

• Annual earnings of $70,000-$120,000+
• Competitive base salary
• Performance-based bonus plan
• Paid training and professional development

A High-Volume Service Department

Success starts with opportunity—and we have plenty of it.

• 3,500+ Repair Orders every month
• 20 Retail Service Technicians
• Strong customer-pay business
• Consistent workflow and scheduling
• Established customer base with excellent retention
• State-of-the-art facility and equipment

Our advisors have the opportunity to succeed because they're supported by a busy shop, experienced technicians, and a management team committed to helping them grow.

Outstanding Work-Life Balance

• Monday-Friday schedule
• No Saturdays
• No Sundays
• Paid vacation and personal time

Excellent Benefits

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Employee discounts on parts and service

Career Growth

We're committed to developing our employees through ongoing training, leadership support, and opportunities for advancement. Whether your goal is becoming a Senior Advisor or moving into management, we'll help you get there.

What You'll Do

As a Service Advisor, you'll be the trusted liaison between our customers and our technicians. You'll help customers understand their vehicle's needs while delivering an exceptional ownership experience built on communication, transparency, and trust.

Responsibilities include:

• Welcome customers with professionalism and enthusiasm
• Listen carefully to customer concerns and accurately document repair needs
• Perform vehicle walk-arounds and inspections
• Prepare repair orders and maintenance recommendations
• Coordinate repairs with technicians to ensure timely completion
• Provide consistent updates throughout the repair process
• Build lasting customer relationships through exceptional service
• Recommend maintenance and repair services based on customer needs
• Work closely with technicians, parts personnel, and service administration to keep repairs moving efficiently
• Assist with vehicle staging and customer transportation when needed

We're Looking For Someone Who

• Has previous Automotive Service Advisor experience
• Delivers exceptional customer service
• Is motivated by performance and earning potential
• Has excellent communication and relationship-building skills
• Thrives in a fast-paced, team-oriented environment
• Is organized, dependable, and self-motivated
• Possesses basic automotive repair knowledge
• Wants to build a long-term career with a respected dealership

Why You'll Love Working Here

Our Service Advisors don't have to chase business—it comes through our doors every day.

With more than 3,500 repair orders every month, a strong customer-pay mix, and 20 dedicated retail technicians, you'll have every opportunity to build lasting customer relationships while maximizing your income.

We believe in giving our employees the tools, support, and leadership they need to succeed. When our team wins, our customers win—and that's what has made Stivers Ford Lincoln one of Iowa's most respected automotive dealerships.

If you're currently working somewhere that limits your earning potential, lacks support, or requires you to give up your weekends, now is the perfect time to make a change.

Compensation

• $70,000-$120,000+ annually
• Base Salary
• Performance Bonuses
• Paid Training
• Career Development

Schedule

• Full-Time
• Monday-Friday
• No Saturdays & No Sundays

Join a dealership where your performance is rewarded, your career can grow, and your weekends belong to you.