Service Advisor

Century Ford Mt Airy; Mount Airy (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay with strong earning

Growing service department

Ford training and development

Advancement opportunities

Established customer base

Supportive management

Team-oriented environment

Benefits package

Employee discounts

Recognition of great performance

Job summary

Century Ford Mt Airy is seeking a customer-focused Service Advisor to join our growing Ford dealership in Mount Airy. The role involves listening to customers, clearly communicating vehicle needs, and recommending maintenance and repairs while keeping customers informed throughout the service experience.

You will thrive if you enjoy working with people, provide an excellent customer experience, and collaborate with technicians, parts personnel, and management to ensure top-tier service and

Qualifications

• Customer-focused demeanor
• Excellent verbal and written communication
• Ability to multitask and manage multiple repair orders
• Team-oriented with technicians and parts personnel
• Ownership mindset and accountability
• Growth mindset and willingness to learn

Responsibilities

• Listen to customers and clearly communicate vehicle needs
• Recommend maintenance and repairs and keep customers informed
• Build trust through honest recommendations and follow-through
• Coordinate with technicians and parts to fulfill service orders

Job description

FORD SERVICE ADVISOR WANTED

Build Relationships. Build Your Career. Grow With Us.

Are you a customer-focused Service Advisor looking for a dealership where you can earn a great living without feeling like you’re working in a corporate machine?

We want to meet you.

We’re a growing Ford dealership that believes you shouldn’t have to choose between opportunity and a great place to work. We’re growing our service business while holding onto the small-town values and personal customer relationships that have helped make us successful.

Our customers aren’t numbers, and our employees aren’t either.

What We’re Looking For

We’re looking for a Service Advisor who understands that the job is about more than writing repair orders.

It’s about earning the customer’s trust.

The right person will be able to listen to customers, clearly communicate their vehicle’s needs, recommend appropriate maintenance and repairs, and keep customers informed throughout the entire service experience.

You’ll be successful here if you:

• Genuinely enjoy working with people

• Deliver an excellent customer experience

• Communicate clearly and consistently

• Are comfortable recommending needed maintenance and repairs

• Can manage multiple customers and repair orders at once

• Work well with technicians, parts personnel, and management

• Follow through on commitments

• Take ownership when something doesn’t go as planned

• Want to continuously improve and grow

What We Offer

We want talented people to build careers with us, not simply fill positions.

We offer:

• Competitive pay with strong earning potential

• Growing service department and customer base

• Ford training and development opportunities

• Opportunities for advancement

• Established customer base

• Supportive management team

• Team-oriented work environment

• Benefits package

• Employee discounts

• A dealership where great performance is recognized

We’re Looking for Advisors — Not Order Takers

Our best Service Advisors don’t pressure customers into buying things they don’t need.

They ask questions, identify needs, educate customers, make professional recommendations, and allow the customer to make an informed decision.

That’s how we build long-term relationships—and that’s the kind of Service Advisor we’re looking for.

Big Opportunities. Small-Town Values.

If you’re tired of feeling like just another number at a large dealership group and want an opportunity where your performance matters, your customers know your name, and there’s room to grow, this could be the right fit.

Come grow with us and help us build the kind of service department customers actually want to come back to.