Service Advisor

Kendall Auto Group; Bend (OR); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay plan

No cap on earnings

Substantial bonus program

Career path development opportunities

Competitive paid time off

Shop Manager on-site for assistance

Fair dispatching and teamwork

Large loyal customer base

Experienced service technicians

Clean/Safe shop

Discounts on parts, service and vehic​

Discounts on parts, service andvehicle

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplemental plan

Descripción de la vacante

Kendall Auto Group is seeking a Service Advisor for its Mercedes-Benz and Sprinter service team in Central Oregon. The role focuses on delivering outstanding customer service, guiding customers through repairs, and coordinating with technicians to ensure quality service.

The position emphasizes strong communication, prioritization of customer needs, and the ability to make informed repair recommendations in a fast-paced environment.

Formación

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience preferred.
• Valid driver’s license and a good driving record required.

Responsabilidades

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete work tasks efficiently and in an organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Conocimientos

Customer service

Time management

Strong work ethics

Strong communication skills

Recommendations

Prioritization

Descripción del empleo

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team. At Mercedes-Benz and Sprinter our Service Department is a fast-paced environment serving clients throughout the community. Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

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Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.