Automotive Service Advisor

Kendall Ford Inc; Bozeman (MT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay plan

No cap on earnings

Bonus program

Paid time off

Paid personal leave

401(k) with Fidelity

Medical, dental, vision insurance

Life insurance

Job summary

Kendall Ford Bozeman is seeking a Service Advisor to join our fast-paced service department. You will be the first contact for customers, guiding repairs and maintenance with a focus on delivering an unrivaled customer experience.

We offer a high earnings potential (up to $100,000+), a robust bonus program, and opportunities for career growth. Our Bozeman shop provides a professional, collaborative environment with strong technician support and comprehensive benefits.

Qualifications

• Knowledge of automobile repair and maintenance.
• 2 years of service writing experience preferred.
• Valid driver's license with good driving record.
• High level customer service experience and strong communication skills.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make informed recommendations.
• Input and maintain customer information and complete tasks efficiently.
• Use phone, email, and chat systems to communicate with customers and schedule service appointments.

Skills

Customer service

Communication skills

Time management

Strong work ethic

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Bozeman. We are looking for a Service Advisor to join our Service team. At Kendall Ford of Bozeman, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive Paid Time Off & Paid Personal Leave
• Shop Manager on-site for assistance
• Fair dispatching/team work environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for your and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!