Service Advisor

Kendall-Auto-Group; Bend (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career development

Paid time off

Shop manager on-site

Teamwork environment

Loyal customer base

Experienced technicians

Clean, safe shop

Discounts on parts

Vehicle purchase discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Supplemental plans

Job summary

Kendall Auto Group in Bend, Oregon is seeking a Service Advisor to join our Service team at Kendall Audi, BMW, and Porsche Bend. You will interact with customers, technicians, and sales staff to identify and sell vehicle repairs and maintenance, ensuring quality and customer satisfaction.

We offer a substantial bonus program, a competitive pay plan with no cap on earnings, and a comprehensive benefits package including medical, dental and vision insurance, a 401(k) plan, and paid time off.

Qualifications

• High level customer service experience
• Strong time management skills
• Excellent work ethic and reliability
• Strong communication skills with customers and team

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
• Verify work performed and diagnosed correctly
• Research vehicle history to make educated recommendations
• Input and maintain customer information in the system
• Complete tasks efficiently and in an organized manner
• Communicate with customers via phone, email, and chat
• Schedule service appointments

Skills

Customer service

Time management

Communication skills

Work ethic

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team. At Kendall Audi, BMW, and Porsche Bend our Service Department is serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required.