Service Advisor

Kendall Ford Inc; Bend (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Life insurance

401(k) plan

Paid time off

Employee discounts on parts/services

Vehicle discounts for family

Job summary

Kendall Auto Group in Bend, Oregon, is seeking a Service Advisor to join our service team at Kendall Audi, BMW, and Porsche Bend. You will be the first contact for customers, identify repairs, and coordinate with technicians to schedule service.

The role offers a high earning potential with an uncapped pay plan, plus a comprehensive benefits package including medical, dental and vision insurance, a 401(k), paid time off, and career development opportunities.

Qualifications

• Knowledge of automobile repair and maintenance.
• Two years of service writing experience preferred.
• Valid driver's license with a good driving record required.

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Complete work tasks in an efficient and organized manner.
• Using telephone, email, and chat systems to communicate with customers throughout the day.
• Scheduling service appointments.

Skills

Customer service

Time management

Communication skills

Sales ability

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon. We are looking for a Service Advisor to join our Service team. At Kendall Audi, BMW, and Porsche Bend our Service Department is serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required.