Service Advisor

Kendall Cadillac; Bend (OR); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development

Competitive paid time off

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplementalPlans

Discounts on parts, service andvehicle

Job summary

Kendall Auto Group in Bend, Oregon is seeking a Service Advisor to join our Service team. The role operates in a fast-paced environment serving Mercedes-Benz and Sprinter clients.

We offer a competitive pay plan with substantial bonuses, career development opportunities, and comprehensive benefits including medical, dental, vision, and 401(k). You will work with an experienced team to maintain lifelong service relationships with customers.

Qualifications

• Customer service experience required.
• Ability to make recommendations and prioritize items for customers.
• Experience interfacing with customers, technicians, and sales staff.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete work tasks efficiently and organize with attention to detail.
• Use telephone, email, and chat systems to communicate with customers.
• Schedule service appointments.

Skills

Customer service

Time management

Strong work ethic

Communication skills

Job description

Service Advisor

Job type

Full Time

Location

61440 S. Hwy 97. Bend, OR 97702

Full Job Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Central Oregon.

We are looking for a Service Advisor to join our Service team.

At Mercedes-Benz and Sprinter our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT!