Service Advisor

Kendall-Auto-Group; Anchorage (AK); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay up to $100,000+

Medical, Dental and Vision insurance

401(k) plan

Paid time off

Life insurance

Job summary

Kendall Auto Group in Anchorage is seeking a Service Advisor to join our team. In a fast-paced service department, you will greet customers, identify repair needs, and coordinate with technicians to deliver quality service.

Responsibilities include selling vehicle repairs, verifying work, maintaining customer records, scheduling appointments, and ensuring a smooth, professional customer experience. A valid driver's license and 2 years of service writing experience are preferred.

Qualifications

• High level customer service experience
• Strong time management skills
• Strong work ethic
• Excellent communication skills

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
• Verifying that work was properly performed and diagnosed
• Researching vehicle history to make educated recommendations
• Inputting and maintaining customer information
• Completing tasks efficiently and in an organized manner
• Scheduling service appointments

Skills

Customer service

Time management

Work ethic

Communication skills

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage. We are looking for a Service Advisor to join our Service team. At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required.