Service Advisor

Kendall Ford Inc; Anchorage (AK); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive pay up to $100,000+

Bonus program

Career path development

Paid time off & personal leave

On-site shop manager

Discounts on parts and service

Job summary

Kendall Auto Group in Anchorage is seeking a Service Advisor to join our fast-paced service department. You will be the first contact for customers, identify repairs, coordinate with technicians, and help protect relationships with our customers.

Ideal candidates have 2 years of service writing experience, strong customer service, time management, and clear communication. A valid driver’s license is required. We offer a competitive pay plan, benefits, and room for career growth.

Qualifications

• 2 years of service writing experience preferred.
• Knowledge of automobile repair and maintenance is a plus.
• Strong customer service, time management and communication skills required.

Responsibilities

• Interfacing with customers, technicians and salespersons to identify and sell vehicle repairs and maintenance.
• Verify work was properly performed and diagnosed.
• Input and maintain customer information; schedule service appointments.

Skills

Customer service

Time management

Communication

Prioritization

Sales coordination

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage. We are looking for a Service Advisor to join our Service team. At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall as a Service Advisor are:

• Competitive pay plan / no cap on earnings – earn up to $100,000 plus!
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required.