SERVICE ADVISOR

Maserati MSG Racing; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

PTO & holidays

401k

Life insurance

Training & education

Job summary

Jim Ellis Maserati/Alfa Romeo in Georgia seeks a Service Advisor to connect customers with technicians and ensure clear understanding of needed services. You will estimate costs, document repairs, and explain options with confidence.

Responsibilities include warranty administration, RO preparation, and keeping customers informed of progress and expenses. On-site role with growth opportunities.

Qualifications

• Experience in service advisory or customer service is preferred.
• Ability to explain repairs and warranties clearly to customers.
• Familiarity with auto service workflows and repair orders.

Responsibilities

• Serve as liaison between customer and technician to clarify needs.
• Verify warranty coverage and service contracts when applicable.
• Develop estimates for materials, labor, and deductibles.
• Prepare and sign off on repair orders; log into system.
• Communicate additional needs and keep customers informed on timing.

Skills

Customer service

Communication

Multitasking

Mechanical aptitude

Education

High school diploma or equivalent

Tools

CDK

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Maserati/Alfa Romeo today!

What Jim Ellis Can Offer You

• Weekly Pay Checks + Bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Highly competitive pay and productive shop
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi-task in a fast-paced work environment
• Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.