Service Advisor: Elevate Customer Care & Repairs

Maserati MSG Racing; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

PTO & holidays

401k

Life insurance

Training & education

Job summary

Jim Ellis Maserati/Alfa Romeo in Georgia seeks a Service Advisor to connect customers with technicians and ensure clear understanding of needed services. You will estimate costs, document repairs, and explain options with confidence.

Responsibilities include warranty administration, RO preparation, and keeping customers informed of progress and expenses. On-site role with growth opportunities.

Qualifications

• Experience in service advisory or customer service is preferred.
• Ability to explain repairs and warranties clearly to customers.
• Familiarity with auto service workflows and repair orders.

Responsibilities

• Serve as liaison between customer and technician to clarify needs.
• Verify warranty coverage and service contracts when applicable.
• Develop estimates for materials, labor, and deductibles.
• Prepare and sign off on repair orders; log into system.
• Communicate additional needs and keep customers informed on timing.

Skills

Customer service

Communication

Multitasking

Mechanical aptitude

Education

High school diploma or equivalent

Tools

CDK

Job description

Jim Ellis Maserati/Alfa Romeo in Georgia seeks a Service Advisor to connect customers with technicians and ensure clear understanding of needed services. You will estimate costs, document repairs, and explain options with confidence.

Responsibilities include warranty administration, RO preparation, and keeping customers informed of progress and expenses. On-site role with growth opportunities.