SERVICE ADVISOR

Jim Ellis Toyota of McDonough; McDonough (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Team member discounts on services and,

5‑day work week

Closed on Sundays

Paid holidays and PTO

Medical, dental, and vision insurance

401k with company match

Job summary

Jim Ellis Toyota of McDonough is hiring a Service Advisor to serve as the liaison between customers and technicians, ensuring every vehicle receives the appropriate service and repairs. The role emphasizes clear communication, warranty administration, and accurate estimating.

We offer weekly pay, a 5‑day work week, Sundays off, health benefits, 401k, paid holidays, and opportunities for advancement within a family‑owned dealership group in Georgia.

Qualifications

• High school diploma or equivalent required.
• Must be authorized to work in the United States.
• Valid Driver’s License required.
• Minimum of 18 years of age to drive for the company.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensure customer needs are understood by the technician and that required service/repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records; explain provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculate customer payments including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, plus repairs and services needed; obtain signatures; enter RO into service database.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer manufacturer warranty for qualifying repairs.
• Confirm and offer resolution to customer concerns; consult on service specials and keep customers informed on times and costs.

Skills

CDK experience

Basic mechanical understanding

Multi-tasking

Customer interaction

Education

High school diploma or equivalent

Tools

CDK

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

We have a hands‑on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Toyota of McDonough today!

What Jim Ellis Can Offer You:

• Weekly pay
• Team member discounts on products, services, and vehicle purchases
• 5‑day Work Week
• Closed on Sundays
• Team Member Paid Holidays + Paid Time Off
• Corporate offers for existing Bank of America Clients
• Team Member Referral Program of up to $2000 per referral depending on position
• Medical, Dental, and Vision Insurance Offered
• Complimentary Teladoc Health Services for full‑time team members
• 401k plan with company % match
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Paid Training
• Long‑term and Short‑term Disability Offered
• Complimentary Emotional Wellbeing and Work‑Life Balance Resources
• Company‑paid life insurance for full‑time team members (additional coverage available)
• Corporate savings with DeVry University
• Charity and Community Outreach Opportunities
• Skillset enhancement opportunities
• Team Member Recognition Programs
• Company giveaways to local events and attractions
• Family‑owned and family‑operated
• Discount pricing on products, events and attractions

Your Responsibilities & Essential Job Duties:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications:

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi‑task in a fast‑paced work environment
• Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?

Jim Ellis Automotive Group is a family‑owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our team members, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long‑standing reputation of fostering a family atmosphere that generates highly satisfied customers and team members. Selling and servicing vehicles is what we do, but taking care of people is who we are!

Apply now!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR.