SERVICE ADVISOR

Jim Ellis Mazda Marietta; Marietta (GA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Employee discounts

Closed Sundays

Paid time off

401k

Lunch on Saturdays

Career advancement

Paid training

Disability insurance

Life insurance

Education programs

Job summary

Jim Ellis Mazda of Marietta is seeking a Service Advisor to join our busy service department. You will be the primary liaison between customers and technicians, ensuring needs are understood and repairs are accurately communicated.

You will verify warranty coverage, prepare repair estimates, and guide customers through service options and times. The role offers growth, training, and a team-focused environment at Jim Ellis Automotive Group.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the US and valid driver’s license.
• CDK experience preferred.
• Ability to multi-task in a fast-paced environment.
• Basic mechanical understanding of a vehicle.
• Minimum 18 years old.

Responsibilities

• Serve as the communicator between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approvals; entering RO into the service database.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Confirm and offer resolution to customer concerns.
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High school diploma

Tools

CDK

Job description

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!

We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team as a Service Advisor at Jim Ellis Mazda of Marietta today!

What Jim Ellis Can Offer You:

• Weekly Pay Checks + Bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Highly competitive pay and productive shop
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University

Your Responsibilities & Essential Job Duties:

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

Job Requirements & Qualifications:

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi-task in a fast-paced work environment
• Basic mechanical understanding of a vehicle

Why Choose Jim Ellis?

Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our employees, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly-satisfied customers and employees. Selling and servicing vehicles is what we do, but taking care of people is who we are!

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.