Service Advisor - Drive Customer Care & Repairs

Maserati; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay + bonuses

Employee discounts on services and car

Closed Sundays + holidays

401k

Paid Time Off

Life insurance

Medical, Dental, Vision Insurance

Professional development & training

Lunch on Saturdays

Disability insurance

Employee Assistance Program

Education benefits with Dale Carnegie/

Referral program up to $500

Job summary

Jim Ellis Maserati/Alfa Romeo in Georgia is hiring a Service Advisor to act as the liaison between customers and technicians, ensuring services meet customer needs and warranty coverage is understood. You will develop repair estimates, prepare RO details, and communicate recommendations and costs clearly to customers.

The role offers weekly pay with performance bonuses, family of dealerships benefits, and opportunities for career advancement within the Jim Ellis Automotive Group.

Qualifications

• High school diploma or equivalent preferred.
• Must be authorized to work in the US.
• Must have a valid Driver’s License.
• Minimum of 18 years of age to be able to drive for the company.
• Previous Service Advisor experience is preferred.
• CDK experience is preferred.
• Ability to multi-task in a fast-paced work environment.
• Basic mechanical understanding of a vehicle.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Confirm and offer resolution to customer concerns.
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses.

Education

High school diploma or equivalent

Tools

CDK

Job description

Jim Ellis Maserati/Alfa Romeo in Georgia is hiring a Service Advisor to act as the liaison between customers and technicians, ensuring services meet customer needs and warranty coverage is understood. You will develop repair estimates, prepare RO details, and communicate recommendations and costs clearly to customers.

The role offers weekly pay with performance bonuses, family of dealerships benefits, and opportunities for career advancement within the Jim Ellis Automotive Group.