Automotive Service Advisor

JACKIE COOPER IMPORTS OF TULSA LTD; Tulsa (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Disability

EAP

401(k)

PTO

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

The Cooper Auto Group in Tulsa, OK is seeking a Service Advisor to be the central liaison for service and repair activities. You will communicate with customers, managers and technicians, listen to problems, arrange work, and set expectations for turnaround and quality.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year in a dealer or large facility, a valid driver’s license with a clean record, and strong customer

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience preferred.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance.
• Excellent communication, customer service, and problem-solving skills.

Responsibilities

• Serve as the central liaison for service and repair activities.
• Listen to customer problems and arrange appropriate service/repairs.
• Set and manage expectations on delivery time and work quality.
• Ensure the customer is satisfied the vehicle will be repaired right the first time.

Job description

USA Today Top Workplace!Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.QualificationsHigh school diploma or GED requiredPost-secondary automotive training or equivalent work experience preferredOne year of dealer-level or large facility experience preferredBroad scope of automotive mechanical/electrical knowledgeNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordBasic computer and internet skills. Experience with CDK and/or X-Time preferredAdditional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee DiscountsCooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.