Service Administrator

Alta Equipment Group; Middleborough (MA); On-site; USD 41,600 - 62,400; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical/Dental/Vision

401(k) with match

Competitive wages

Paid time off

Paid holidays

Job summary

Alta Equipment Group is seeking a full-time Service Administrator for our Middleboro, MA location to support the service team with warranty processing, parts coordination, and job documentation.

This role requires strong computer skills, billing experience, and the ability to communicate with customers and technicians. We offer competitive wages, comprehensive benefits, and opportunities for growth within the Construction Equipment Group.

Qualifications

• Experience with billing and customer service pref.
• Proficient in MS Word, Excel, Outlook.
• ERP experience is a plus.
• Strong communication and time management skills.
• Ability to read and interpret routine documents and write reports.
• Basic math skills including handling money and measurements.

Responsibilities

• Register warranty into vendor systems.
• Map the warranty process for each OEM and warranty vendor.
• Provide support to the service manager.
• Communicate with warranty manager and external stakeholders to ensure warranty claims are on track.
• Obtain purchase order (PO) numbers as needed.
• Work closely with technicians and service department daily.
• Input technician job repair write-ups in the system.
• Prepare work orders ready for close and review.
• Close work orders when jobs are completed.
• Manage time entries and payroll for shop and field technicians.
• Periodically call customers for updates or info.
• Follow up with inter‑company departments on open issues.
• Incorporate Alta's guiding principles into daily activities.
• Perform other duties as assigned.
• Maintain reliable attendance.

Skills

Billing experience

Customer service

Communication skills

Time management

Reading comprehension

Numerical ability

Tools

Microsoft Word

Microsoft Excel

Outlook

ERP system

Job description

Our Construction Equipment Group is seeking a full-time Service Administrator at our Middleboro, MA location.

Compensation Range: $20.00 to $30.00 per hour. This range is base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skill set, education, and experience.

Benefits

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental, and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays

Responsibilities

• Register warranty into vendor systems
• Map the warranty process for each OEM and warranty vendor
• Provide support to the service manager
• Communicate with the warranty manager and external stakeholders to ensure warranty claims are on track
• Obtain purchase order (PO) number from the customer if the customer's protocol is to provide PO's
• Work closely with technicians and the service department on a daily basis
• Input technician job repair write‑ups located in our business system; this will be done daily on all jobs that are completed and in process
• Prepare all work orders ready to close for the service manager to review once the job is completed
• Ensure all work orders are closed when a job is completed
• Responsible for all time entries and payroll for the shop and field technicians; all payroll must be approved by the service manager prior to submission
• Periodically call customers to provide updates or obtain additional information from them
• Follow up with other inter‑company departments on open issues
• Incorporate Alta's guiding principles into daily activities
• Perform other duties as assigned
• Maintain consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications

• Previous billing and customer service experience is highly preferred
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook; previous ERP experience is a plus
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Intermediate language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
• Basic mathematical skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Basic reasoning ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!