Service Administrator - Warranty & Customer Experience

Titan Machinery, Inc.; Le Mars (IA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health coverage

HSA contribution

Paid holidays

401(k) matching

Pregnancy-related leave

Volunteer hours

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Le Mars, IA. The role focuses on managing work orders, warranty claims, and customer interactions to maintain high service standards and efficient store operations.

You will support proactive scheduling, document handling, and communication across the service department, contributing to a trusted customer experience in a fast-paced environment.

Qualifications

• 1+ years of related experience OR related education/training (degree, certificate, military, etc).
• Proficient with Excel, Word, Outlook and ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and ability to work independently.
• Exceptional documentation and communication abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Skills

Excel

Word

Outlook

Customer service

Education

High school diploma

Tools

CRM software

Warranty systems

Job description

Titan Machinery, Inc. is seeking a Service Administrator in Le Mars, IA. The role focuses on managing work orders, warranty claims, and customer interactions to maintain high service standards and efficient store operations.

You will support proactive scheduling, document handling, and communication across the service department, contributing to a trusted customer experience in a fast-paced environment.