Service Admin & Warranty Coordinator

Titan Machinery; Le Mars (IA); On-site; USD 38,000 - 48,000; Full time

Job summary

Titan Machinery in Le Mars, IA is seeking a Service Administrator to manage work orders, warranties, and service documentation, ensuring smooth daily operations and top customer service. You will support the service team by coordinating details for repairs, tracking warranty status, and helping maintain accurate records and proactive communication with customers.

This role offers growth opportunities within a fast-paced, community-focused dealer network and includes benefits and a generous

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Skills

Excel

Word

Outlook

Attention to detail

Documentation

Communication

Job description

Titan Machinery in Le Mars, IA is seeking a Service Administrator to manage work orders, warranties, and service documentation, ensuring smooth daily operations and top customer service. You will support the service team by coordinating details for repairs, tracking warranty status, and helping maintain accurate records and proactive communication with customers.

This role offers growth opportunities within a fast-paced, community-focused dealer network and includes benefits and a generous