Service Admin: Warranty, Scheduling & Customer Care

Titan Machinery, Inc; Rogers (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Dental

HSA

Paid Holidays

PTO

401(k)

Pregnancy Leave

Parental Bonding

Vision Insurance

Life Insurance

Short-term Disability

Bereavement Leave

Volunteer EMT

Firefighter Leave

Performance incentives

Job summary

Titan Machinery, Inc. is seeking a Service Administrator in Rogers, MN to manage work orders, warranty claims, and customer communications within the service department. You will support scheduling, documentation, and proactive maintenance efforts while upholding high standards of customer service.

Ideal candidates will have 1+ years of related experience and strong proficiency with Excel, Word, and Outlook. A detail‑oriented, independent contributor mindset is essential for success in this role.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Responsibilities

• Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Skills

Attention to detail

Documentation

Communication

Excel

Word

Outlook

Independent worker

Job description

Titan Machinery, Inc. is seeking a Service Administrator in Rogers, MN to manage work orders, warranty claims, and customer communications within the service department. You will support scheduling, documentation, and proactive maintenance efforts while upholding high standards of customer service.

Ideal candidates will have 1+ years of related experience and strong proficiency with Excel, Word, and Outlook. A detail‑oriented, independent contributor mindset is essential for success in this role.