Service Administrator: Call Center & Scheduling

LeafFilter Gutter Protection; Hudson (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Parental leave

Employee discounts

Job summary

Leaf Home is seeking a Service Administrator to handle inbound/outbound customer calls, schedule local technicians, and review service tickets for QA in the region. The role supports the installation and service teams at the local office with a positive, detail-oriented approach.

The ideal candidate will have a high school diploma, 1+ year in customer service and 1+ year in admin work, along with strong MS Office skills and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1+ year of Customer Service experience.
• 1+ year of office or administrative experience.
• Proficient with computer and keyboard; tasks are paperless.
• Ability to juggle multiple tasks and meet stakeholder needs.

Responsibilities

• Provides excellent customer service during all inbound and outbound calls.
• Schedule service customers with local technicians.
• Review completed service tickets for quality assurance in region.
• Act as liaison for Leaf Home installation and service teams at the local office.
• Be adaptable, detail-oriented and data-efficient.
• Perform additional tasks to support department/company initiatives.
• Undertake other duties as assigned by supervisor.

Skills

Customer service

Office administration

Multitasking

Communication

Active listening

Detail oriented

Typing speed

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Leaf Home is seeking a Service Administrator to handle inbound/outbound customer calls, schedule local technicians, and review service tickets for QA in the region. The role supports the installation and service teams at the local office with a positive, detail-oriented approach.

The ideal candidate will have a high school diploma, 1+ year in customer service and 1+ year in admin work, along with strong MS Office skills and the ability to multitask in a fast-paced environment.