Call Center Customer Service

Fountain; Hudson (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Fully paid Medical, Dental, and Vision benefits

401(k) Savings Plan

Paid Time Off

Childcare benefits

Gym membership compensation

Job summary

Fountain is seeking a full-time Service Administrator in Hudson, OH, to manage customer service calls, ensuring quality assurance for service tickets. Candidates must have a high school diploma, 1 year of customer service experience, and computer proficiency. The role offers a supportive environment with comprehensive benefits, including health coverage and 401(k) plan.

The ideal candidate will be detail-oriented, adaptable, and skilled in communication, thriving in a fast-paced atmosphere while maintaining professionalism.

Qualifications

• 1 year of customer service experience is required.
• Must be proficient with Microsoft Office Suite.
• High level of verbal and written communication skills is essential.

Responsibilities

• Handle customer inbound and outbound calls.
• Schedule service customers with local technicians.
• Review completed service tickets for quality assurance.

Skills

Customer service experience

Verbal and written communication

Detail-oriented

Computer proficiency

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Address: 1800 Georgetown Rd, Hudson, OH 44236, USA

Compensation: $17.00/hour

Schedule: Full time

Job Type: Permanent

Industry: Customer service and call centres

Position Summary

This position handles customer inbound and outbound calls, primarily with clients post‑sale, but also general company questions for internal and external customers. The individual will also schedule customer service calls and other activities as needed. The role is required to review completed service tickets from the field for quality assurance. As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Essential Duties and Responsibilities

• Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders.
• Schedule service customers with local technicians, as needed.
• Review completed service tickets for quality assurance in region.
• Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in your region.
• Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient.
• Be flexible to perform any task deemed necessary to support department and/or company‑wide initiatives.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• At least 1 year of Customer Service Experience.
• At least 1 year previous office or administrative experience.
• Computer and keyboard proficient; job duties performed essentially paperless.
• Ability to juggle various work activities and shift attention from one task to another to meet demands of different stakeholders.
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment with a “roll up your sleeves” mentality.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail‑oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills for communicating with internal and external parties in a professional manner.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in‑person, phone, email, and social media avenues that keeps the co‑worker or customer’s needs at the forefront of every interaction.
• Ability to communicate effectively, recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all organizational levels.
• Holding oneself responsible and being self‑driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Ability to type at least 50 words per minute (wpm).
• Highly organized, with strong time management skills and the ability to be resourceful when necessary.

Travel Requirements

None.

Overtime/Additional Hours Requirements

No overtime required.

Physical Requirements

Indoor work in a climate‑controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What do we offer?

• Fully paid Medical, Dental, and Vision benefits after 90 days.
• 401(k) Savings Plan.
• Paid Time Off, Comprehensive Health, Well‑being, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunity for growth and advancement.

Other perks you need to know about:

• Employee assistance program – 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – insurance helps cover gym membership cost.
• Groups like Vet Connect & the Women’s Committee to help get involved and provide resources for success.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).