Remote Installation Support Engineer
Leaf Home
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Job summary
Leaf Home is seeking an Installation Support Specialist to provide remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners, Customer Service, and internal teams to resolve issues, improve quality, and drive consistent service performance.
The candidate should have a Bachelor's degree and at least 3 years in a technical field; experience with CRM systems is a plus.
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 3 years of experience in construction, installation, or related technical field.
- Proactive problem solving and strong communication.
Responsibilities
- Provide remote troubleshooting and diagnostic support for installation and service issues
- Guide Install Partners through repair solutions and proper issue resolution
- Analyze service issues to determine root cause and recommend corrective actions
- Support quality control by identifying trends, defects, and process gaps
- Serve as primary contact for Install Partners on technical service issues
- Assist with escalation of customer service issues and ensure timely outcomes
- Collaborate with Sales, Operations, and Customer Service to align execution
- Document issues and track resolutions in CRM and field systems
- Support ongoing improvement initiatives to reduce callbacks, rework, and service costs
Skills
Education
Tools
Job description
Leaf Home is seeking an Installation Support Specialist to provide remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners, Customer Service, and internal teams to resolve issues, improve quality, and drive consistent service performance.
The candidate should have a Bachelor's degree and at least 3 years in a technical field; experience with CRM systems is a plus.
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